Ticket Options
Create Ticket (Subscribers)
https://clientportal.kasmweb.com/helpdesk/kasm-customer-support-1
Create new customer success support tickets for yourself or your organization.
My Tickets (Subscribers)
https://clientportal.kasmweb.com/my/tickets
Manage customer success support tickets for yourself and your organization.
Kasm Customer Success Subscriptions
https://kasmweb.com/support-subscriptions
A Customer Success Subscription goes beyond the bug fixes, security patches and feature updates that are included with your Kasm Workspaces software maintenance agreement. These subscriptions provide you with the additional knowledge, tools and resources to optimize the use of Kasm Workspaces for your specific business use-cases. Subscriptions are tiered by support channels, response times and resource availability.
Kasm Customer Success Services
Enabling your vision through planning, deployment, optimization and customization services that satisfy your requirements and are tailored to achieve your business objectives. We would like to offer service packages for activities that will help the customer to achieve success.
- Architecture Package
- Deployment Package
- Customization Package
- Integration Package
- Optimization Package
- Upgrade Package
Community Support
https://github.com/kasmtech/workspaces-issues/issues
Support requests for Community Edition Customers and licensed Customers with Community Support.