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Kasm Customer Success Portal​

Support LinksSaaS SupportCommunity SupportSubscription SupportSelf-Service SupportRelease NotesSecurity Support

Support Links

SaaS Support

Support for Consumer SaaS and Enterprise offerings such as Kasm Cloud Personal is offered via the support forum on https://portal.kasmweb.com/saas.

Community Support

The following community channels provide support for Kasm Workspaces Community and our other open-source projects.

As always, our documentation and YouTube channels provide a wealth of information.

Subscription Support

Login to the this support portal for additional options.

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Self-Service Support

We provide most troubleshooting guides, documentation, how-to videos, and knowledge base articles free for all users. 

Login to view additional subscription locked troubleshooting guides and knowledge base articles.

Troubleshooting  Knowledge Base  Documentation  Youtube Channel  Diagnostic Dashboards

Release Notes

  • Release notes for all Kasm versions
  • Release notes for the Kasm Windows Service ("Kasm Desktop Service")
    • Downloads and Hashes
    • Developer Preview
      • Compatible Kasm versions: Developer Preview
    • 1.6.5972ac21d 
      • Compatible Kasm versions: 1.16.0, 1.16.1
    • 1.5.ae81330b0
      • Compatible Kasm versions: 1.16.0, 1.16.1
    • 1.4.7f51b2de
      • Compatible Kasm versions: 1.16.0, 1.16.1
    • 1.3.af09998b6 
      • Compatible Kasm versions: 1.16.0
    • 1.2.22550d18 
      • Compatible Kasm versions: 1.15.0
    • 1.1.2b3f26b 
      • Compatible Kasm versions: 1.14.0
    • 1.0.616b3bea 
      • Compatible Kasm versions: 1.12.0, 1.13.0, 1.14.0
    • 0.9 
      • Compatible Kasm versions: 1.12.0, 1.13.0
    • 0.8 
      • Compatible Kasm versions: 1.12.0, 1.13.0

Security Support

  • Kasm Technologies Inc. maintains a SOC1 and SOC2 certification. For a copy our security reports open a support ticket of type "Security".
  • Kasm partners with Managed Service Providers who can assist with integrating the Kasm products into your existing security requirements. For more information open a support ticket of type "Security".
  • Security Documentation
  • Security Notices