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Reference: https://kasmweb.com/support-subscriptions
Optional - Selecting categories help us to automatically assign your ticket to the support staff. 
Provide screenshots and demonstration videos to expedite your support. 

Max 3 files. 
Reference KB Article: "How to provide support details".

If needed, combine multiple files into a single zip, tar, or tarball file. If you encrypt the file, provide the decryption instructions in the "Issue Description" textbox. If a file exceeds 5MB, provide a share link in the Issue Description textbox so a support technician can download it later. 
Use the Kasm UI logging screen to export error and context logs to a JSON file. Provide the error logs and contextual logs from the affected servers to expedite your support. 

Max 3 files. 
Reference KB Article: "How to provide support details".

If needed, combine multiple files into a single zip, tar, or tarball file. If you encrypt the file, provide the decryption instructions in the "Issue Description" textbox. If a file exceeds 5MB, provide a share link in the Issue Description textbox so a support technician can download it later. 
Max 3 files. 
Reference KB Article: "How to provide support details".

If needed, combine multiple files into a single zip, tar, or tarball file. If you encrypt the file, provide the decryption instructions in the "Issue Description" textbox. If a file exceeds 5MB, provide a share link in the Issue Description textbox so a support technician can download it later. 
Submit Ticket

 

Official Kasm Support
This Kasm Customer Support's official support channel for subscribed users, Managed Service Providers (MSPs), and Integration Partners. 

Community Support is available at 
https://github.com/kasmtech/workspaces-issues/issues
.